General
Will you have stock of the items that I have ordered?
We do our best to make sure that we have stock on hand of everything offered on our website. Despite our best efforts, sometimes we will not be able to deliver certain items you have ordered. If this happens, we will contact you and advise a way forward.
Can I order online if I do not live in South Africa?
Yes, you can place an order from anywhere in the world. Our standard shipping fee does NOT apply to orders placed outside South Africa. We will send you a quote to include international shipping. Please only make payment once the quotation has been received.
How do I know if my order has been successfully placed or not?
You will receive a confirmation email with your order details when your order has been successfully placed. This will be sent to the email address specified in your login details. If you can’t find the confirmation email, please check your spam/junk mail folders. Contact us if you have any queries about your order.
My order has not arrived when I expected it to, What can I do?
Please email us at onlinestore@b4fire.co.za and we will investigate why your order has not arrived on time.
My order has not arrived when I expected it to, What can I do?
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How do I cancel an order?
If you would like to cancel an order please email us onlinestore@b4fire.co.za and we will assist you.
Can I collect my order from my local branch instead of door-to-door delivery?
If you are located near one of our branches, you are welcome to collect your order. Please inform us of your decision to collect and we will arrange it for you.
What happens if items are missing from my order?
This should never happen, although one needs to allow for human error. Please contact us immediately and we will rectify this. On delivery, please inspect the condition of your box/es. If there are any problems with the condition of the box for example, it looks like it has been tampered with, please take photos and make a note of the issue on the actual waybill you are signing.
DELIVERY
What areas do you deliver to?
We deliver to most areas within South Africa; we use a door-to-door courier service and therefore cannot deliver to PO Box addresses. We deliver abroad, although we would send you a quote with a new shipping fee depending on the size of your order and the destination. Central areas could take between 5-7 working days for delivery. Outlying areas could take 7-10 working days depending on when your area is serviced.
Please speak to us directly regarding orders that require customization as the turnaround time is dependent on approvals of Artwork and Samples.
Please speak to us directly regarding orders that require customization as the turnaround time is dependent on approvals of Artwork and Samples.
Is there a minimum order for delivery?
No
Do you deliver to other countries outside of South Africa?
Yes, we do, although we would send you a quote with a new shipping fee depending on the size of your order and the destination.
PAYMENTS
Are my credit card details safe?
Yes, your credit cards details are safe. We use a third-party credit card facility called PayGate which uses the latest encryption technology. You will automatically be redirected to a secure browsing window, before any credit card details are requested.
Please speak to us directly regarding orders that require customization as the turnaround time is dependent on approvals of Artwork and Samples.
What payment options are available?
We accept all major cards including Visa, Mastercard, American Express, Diners Club International.
You can also pay by EFT (Electronic Funds Transfer). If you have an account with us your order will be placed on your account. Unfortunately, we don’t accept cash or cheques on delivery.
You can also pay by EFT (Electronic Funds Transfer). If you have an account with us your order will be placed on your account. Unfortunately, we don’t accept cash or cheques on delivery.
Can I pay in a foreign currency with my credit card?
Yes, our payment processor will accept a non-South African credit card. You will automatically be billed on your credit card statement with the equivalent value in your currency.
Can I pay cash or COD?
No, we are only able to accept credit card or EFT payments on the online store.
RETURNS, EXCHANGES & REFUNDS
Can I return online purchases?
Yes, if you are unhappy with the product/s received you can return them to us at your own cost. We will credit or refund you if the products are unused and undamaged. Products purchased online can be exchanged or returned within 30 days of delivery.
How will I be refunded for items bought online?
If you are entitled to a refund (only unused and undamaged goods), we can deposit it directly into your back account. You would need to send a refund request along with your banking details on a bank letter.
Can I exchange a product if the size or colour is incorrect?
Yes, we are happy to exchange any product for a different size or colour, although this will be at your own expense. Please contact us to assist.
How do I go about doing an exchange?
On condition that the items are unused, not damaged and unwashed, you can:
1. Take the items to your nearest Jonsson Workwear Depot, along with a copy of your invoice and exchange the items there.
OR
2. You would need to send the unwanted items back to us at your own cost, including a copy of your invoice inside the returning parcel. Send the details to us at onlinestore@b4fire.co.za to inform us of what is on its way back to us, how you have sent it and what you would like in return. When we know an exchange is required, we will quote you on freight for delivering the new items. Once the returned items have arrived, we will send you a notification, wait for the credit note to be done and then process the new order once freight payment has reflected.
1. Take the items to your nearest Jonsson Workwear Depot, along with a copy of your invoice and exchange the items there.
OR
2. You would need to send the unwanted items back to us at your own cost, including a copy of your invoice inside the returning parcel. Send the details to us at onlinestore@b4fire.co.za to inform us of what is on its way back to us, how you have sent it and what you would like in return. When we know an exchange is required, we will quote you on freight for delivering the new items. Once the returned items have arrived, we will send you a notification, wait for the credit note to be done and then process the new order once freight payment has reflected.
PERSONAL DETAILS & PRIVACY
Are my personal details secure?
Yes, when we ask you to share private details with us, such as personal or payment information, we ensure that information is secure.
Will you disclose my e-mail address or personal details to others?
Never. Your information is kept confidential and is never disclosed to third parties.
What happens if someone logs on using my details?
We strongly recommend that you keep your login details and passwords safe and private, so that only you can log on to our website. You have the option to change your password at any time in the “My Account” section of our website. If you suspect that someone is accessing the site with your credentials please contact us.
What happens if I lose my password?
You can request a new password to be sent to you by clicking on the “Forgot Password” link on the login page.
EMBROIDERY & TAPE APPLICATION
Can I personalise my workwear?
Yes, we have on-site customised embroidery facilities where you can brand your workwear with your company logo or message.
How do I request embroidery/ taping?
After adding products to your cart, proceed to ‘checkout’. On ‘check out’ you simply check the tick box which asks whether you would like an embroidery quotation. Once we receive your order we will contact you for further information.
What happens if someone logs on using my details?
We strongly recommend that you keep your login details and passwords safe and private, so that only you can log on to our website. You have the option to change your password at any time in the “My Account” section of our website. If you suspect that someone is accessing the site with your credentials please contact us.
What are your embroidery requirements?
Please provide us with the following:
- Company logo or text (preferably in high resolution)
- Embroidery colours required
- Size and positioning of your logo/ text
- Please advise which garments require embroidery
SHOPPING INFORMATION
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